Wondering if there is Uber in Cancun, Mexico – and how it all works? There seem to be a lot of conflicting reports on the matter, so I thought I’d pop together a quick guide based on my own experiences – as well as research.
This guide is based on several trips to Cancun that I’ve taken over the last few years – as well as input from local friends and news sources. I update it every time I travel, as well as whenever I get wind of any changes.
That said, things can change fast. If you visit Cancun please leave a comment with your experiences at the bottom of this page so we can keep things as up-to-date as possible.
I’ve also included my tips for using Uber in Cancun and some potential safety issues you should be aware of. And I’ve recommended some alternatives – in case you have trouble with the app during your visit.
Without further ado, here’s everything you need to know about using the cab-hailing app in the Mexican party capital!
Update – All information in this post is correct to the best of my knowledge. I’ve fact-checked on local news websites, and spoken to local Uber drivers in Cancun. Check the comments at the end of this post for the latest info from recent travellers to Cancun.
This question has a bit of a yes/no answer. There IS Uber in Cancun – and the rest of Mexico – and it’s possible to hail an Uber using the app.
However, it’s not always straightforward, as Uber drivers still face a lot of issues from local taxi companies.
Uber first became available in Cancun in 2016, but halted operation in December 2017 following a year of problems from the local taxi unions. Officially, the company has been operational again since 6th June 2019, following a ruling from a federal judge.
In January 2023 – while I was in Cancun – another court ruling found in favour of Uber in Cancun and confirmed that the company is operating legally.
This was met with widespread protests from taxi companies. They blockaded roads on the day of the court hearing (I got unlucky and sat on a bus for hours of traffic!). Since the ruling, there have since been multiple incidents of aggression and harassment. It led to the military being deployed to tourist areas to protect visitors from getting caught up in the battle.
Therefore, it may be a good idea to avoid using either Uber or taxis in Cancun until the dust settles. I’ve got some suggestions for alternatives at the end of this post.
Uber VS the Taxi Unions
So, officially Uber is legal. However, Uber drivers still struggle against threats from the local taxi unions, making it harder than normal to arrange an Uber in Cancun.
The issue is the local taxi unions, who act almost like a mafia. I’ve spoken to several Uber drivers in Cancun and the surrounding area. They told me that some taxi drivers are unhappy with the presence of Uber in their area, and they have made life incredibly difficult for the app’s partner drivers.
Officially, the taxi unions state that they are unhappy because Uber drivers don’t face the same licencing fees or regulations that they do. In my opinion, though, it has more to do with money. Taxis have gotten used to the easy money from inflating their prices for tourists – sometimes by almost 4x in my experience.
Taxi unions have formed a “mafia-like” presence, threatening Uber drivers with violence. Some drivers I spoke to told me of colleagues who’d had their car mirrors or windows smashed.
Cancun’s Uber drivers have had to take precautionary measures, and it’s getting much harder for them to operate at all – which seems really unfair.
Put simply, taxis are more expensive. Most taxis in Cancun don’t have a meter and will often offer an inflated price based on how much money you look like you have.
The reason I like using uber when I travel is that the prices are intrinsically fairer. The app forces drivers to be honest.
To give an example of taxi inflation, I recently took a five-minute journey from the bus station to the ferry terminal in Cancun. The taxi cost me 150MXN, and they refused to let me even try to haggle the price. They knew I needed the cab so it was a “take it or leave it” deal.
On my return trip, I used Uber, and the same journey in reverse cost me just 40MXN. So the price of Uber in Cancun is MUCH cheaper.
First things first, you’ll probably need a local SIM card so that you can get online without racking up an enormous phone bill. Alternatively, you use a travel eSIM.
Next, download the app if you haven’t already. I’d recommend setting up your account before setting off for Mexico.
Uber in Cancun works the same as it does anywhere else. However, due to all the troubles with the taxi companies, many Uber drivers still try to operate a little “under the radar”. This means you may struggle to get one to pick you up in places where lots of taxis commonly wait – such as the ADO bus station or the Puerto Juarez ferry terminal.
Wait until you’re out of sight of taxis before ordering an Uber and it will be easier for everyone. If you can see a taxi rank area, walk away and out of sight before ordering your Uber. Just going around the block is usually enough.
Also – it might be better to sit in the front of the car rather than the back. This way, you look like you’re getting a lift from a friend, rather than an Uber driver.
If taxi drivers hassle me when I’m waiting for an Uber, I tell them “esperando a un amigo” (I’m waiting for a friend). You could also say that the driver worked for your hotel, if anyone was ever to ask. But I’ve never had a single problem!
On multiple visits to Cancun, I’ve tried to order an Uber at Cancun Airport and received the message “Uber is currently unavailable in your area”. Having spoken to local friends, I’m told that Uber cars are not allowed to go to airports in Mexico, so chances are you won’t be able to take one from the airport. You should be able to take one to the airport, though.
I’ve heard reports that some drivers will park in the carpark, and walk inside to meet you at the pickup point, before walking you back to their car and paying for parking. However, I was unable to even try to order a car when I was at the airport.
If you don’t want to take a taxi from the airport in Cancun, you can take an ADO bus to downtown Cancun (the cheapest option), rent a car, or pre-book a private transfer.
Private transfers are more expensive, but also more convenient. You can give them your flight details, so the driver will be ready and waiting for you when you land – making life MUCH easier! Click here to check the latest prices.
The above mentions of violence may put you off using Uber. But, in my experience, it’s always been safe to take Uber in Cancun. You should take some precautions, though. As mentioned above, it’s best to order your Uber away from any taxi ranks.
On the flip side, taxis may not be any safer than Uber cars. I’ve heard reports of unlicenced cabbies robbing tourists, and a few years ago 12 taxi drivers were arrested after being found with drugs and weapons.
At least with Uber, the driver’s name and licence plate are recorded and your location is being GPS tracked through your phone – so they have accountability.
The main advice I’ve picked up from local friends is to avoid any Uber car that has removed its licence plate. Seems this might be done by the more crooked drivers. If there’s no plate, cancel the Uber and walk a block before trying again.
Alternatives to Uber
On my most recent trip to Cancun (January 2023), a couple of locals suggested I try the Cabify app instead. It’s very similar to Uber, but appears to be much more tolerated by local taxi companies.
I was in Cancun for the days when the court decision was being made, so there were no Ubers active. We used Cabify as an alternative and it worked great.
However, there are still complications with the Hotel Zone. One driver told us that he can drop customers off anywhere in the zone, but not pick them up. This is because each taxi company has its own section, and no one else is allowed on their “turf”. Which honestly is just yet another reason to avoid taxis in Cancun where possible!
Help Keep This Post Up to Date
Do you have any new information to share regarding the situation with Uber in Cancun? Scroll down to leave me a comment so I can keep this post as up-to-date as possible!